Archive for the ‘Bugs and Outages’ Category

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YouTube outage affecting some apps…

Thursday, December 2nd, 2010

Currently, there is an outage with the YouTube data service that we use to retrieve video data for our apps.  In some apps, this is causing the video listings on some of the channels to show up blank, and the app will report that “YouTube is experiencing issues” when you try to refresh or retrieve the video listing (OlgaKay’s main channel, for example).

We are aware of the problem, and have reported it to YouTube.  This is NOT an error in our application – this is a YouTube outage.  As soon as YouTube resolves this issue, the applications will resume normal function.

Thanks for your patience, we’ll keep our fingers crossed that YouTube resolves this issue soon.

UPDATED 12/2/2010 6:00PM EST – YouTube has resolved this outage. Any affected apps should be functioning normally now.

Posted in Bugs and Outages, OlgaKay | No Comments »

UPDATED: Server Outage Resolved

Monday, November 29th, 2010

The server that runs our push notifications has experienced an outage this AM of unknown origin.  We are working to restore the service as we speak.

Once the server goes active, all push notifications that are queued up will be sent as normal.   Until the server resumes normal operation, you may notice that the badge values on our apps will not reset after loading the application.   This issue will be corrected once the server starts responding again.

We will update this post as soon as this outage has been corrected.

Update 11/29/2010 2:15PM EST – This outage has been resolved.  Any pending push notifications have been sent and you should now notice that any of our applications should correctly reset the badge value upon launch.  We apologize for the outage.

If you are new to our applications, and you installed one between 3AM and 2PM EST today – please make sure to load the app again (just tap the icon, allow the app to load, and then exit) to ensure that your push notification preference is correctly registered in our push server.

Thanks again for your patience and understanding!

Posted in Annoying Orange, BlackBoxTV, Bugs and Outages, CTFxC, EDUTube, iJustine, JoeNationTV, KevJumba, OlgaKay, PhillyD, Shane Dawson, ShayTards, SoldierKnowsBest, stirfryTV | No Comments »

Updated: Known Facebook Outage

Wednesday, November 17th, 2010

Looks like the facebook connect site has a certificate issue. What does this mean? It means until they fix the problem, sharing to facebook from any of our applications using the facebook API is not available.

We have submitted a bug report to facebook which has been confirmed by other app developers as well. We hope they resolve this issue quickly. In the meantime, posting to facebook using pretty much any iPhone application using Facebook’s official API is affected.

Updated 8:30AM EST 11/17/2010 – Facebook appears to be working normally now. All share functionality for third party apps has resumed normal function.

Posted in Annoying Orange, BlackBoxTV, Bugs and Outages, CTFxC, iJustine, JoeNationTV, KevJumba, OlgaKay, PhillyD, Shane Dawson, ShayTards, SoldierKnowsBest, stirfryTV | No Comments »

Issue with Latest update and iOS 3.x

Sunday, November 14th, 2010

A couple of people who still have not updated to iOS 4.x have reported to us that the latest updates for PhillyD Official, Unofficial AnnoyingOrange, and stirFryTV are not working correctly on their devices.

We are aware of the issue – and will include a fix for this in the updates we are submitting to Apple today (mentioned in yesterday’s blog post).

Unfortunately, iOS 4.x and iPhone OS 3.x are quite different from a developer’s perspective. Trying to support the latest and greatest iOS 4.0 features, while retaining compatibility with 3.x devices is a challenge sometimes.

Our apps have to have functionality that will work on one, but not on the other. Along with this functionality, we need to be aware of which version is running so that we don’t try to execute a routine designed for 4.x on a 3.x device.

We are usually very good about testing to ensure compatibility with older devices, unfortunately, in this scenario – we missed one case that will cause the app to crash on iPhone OS 3.x devices.

The updates will be available shortly – but in the meantime, consider upgrading to iOS 4.x if you are running a 3GS or 3rd generation iPod. Not only does iOS 4 run brilliantly on these devices – there are so many new features that it’s almost silly not to update.

Original iPhone and iPhone 3G users and users of the 1G and 2G iPods may want to hold off due to performance concerns – and this is understandable… but if you have any of the newer devices, you should consider updating.

Posted in Annoying Orange, App Updates, Bugs and Outages, PhillyD, stirfryTV | No Comments »

App updates on the way again ;)

Sunday, November 14th, 2010

Shortly after the release of our last set of updates, several people using iPhones reported a bug to us that would cause video playback to stop when a SMS message was received.

Unlike the twitter outage we recently experienced, this particular bug was due to an update that we made to our framework. We responded quickly thanks to the users who reported the bug to us and submitted updates to all of our apps to Apple earlier this week.

At the time of this writing, these updated versions have been released to the app store for the PhillyD Official, Unofficial AnnoyingOrange, and stirfryTV apps.

The remainder of the apps updates should be available very soon (As quickly as they can be approved for the app store, they will be available to you) – if you are using an iPhone, keep your eye out for the latest updates to resolve this issue.

For iPad and iPod users, this update is not as critical because it only contains a fix for a bug that occurs when SMS are received during video playback. We do, however, always recommend that all users of our apps always stay up to date with the latest versions, so please install them once they are released regardless of the type of device you are using.

Posted in App Updates, Bugs and Outages | No Comments »

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