Archive for the ‘Bugs and Outages’ Category

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Twitter issue resolved…

Sunday, November 14th, 2010

After a couple of e-mails and a trouble ticket to Twitter, it appears they have resolved the issue that was causing the twitter views in all of our apps to appear blank.

We have also made changes to the code in our apps that should prevent blank twitter views in the event that Twitter suffers from the same issue in the future. These updates will be automatically included with the next update to all of our apps.

Thank you for your patience over the past few days. We really wish that it was possible to instantly update applications to prevent outages such as this, but unfortunately, all updates to our apps must go through the standard approval process for release to the App Store. We try to respond as quickly as possible, and we thank everyone who takes the time to let us know about issues inside of our apps using the “About” link inside every one of our apps.

Posted in Annoying Orange, BlackBoxTV, Bugs and Outages, CTFxC, iJustine, JoeNationTV, KevJumba, OlgaKay, PhillyD, Shane Dawson, ShayTards, SoldierKnowsBest, stirfryTV | No Comments »

Twitter Fix is on the way…

Saturday, November 6th, 2010

We found the reason for the twitter outage.  Unfortunately, twitter  decided to change the widgets that we use in our apps without sending a notice of change to widget users.

This usually does not happen – companies like twitter usually “version” their widgets so that any changes only affect newer versions of the widget.  Twitter does, indeed, version their widgets – but they’ve made a breaking change that requires us to change the way our apps work in order for the widgets to resume function.

Unfortunately, this change is beyond our control.  We have already coded an updated version of our framework, and will be submitting these updates to Apple tonight.  We hope that they will speed through the review process and be available to you sometime this coming week.

In the meantime, be sure to check back to the “Dev Blog” on the “More” tab in any of our apps or visit www.geekutils.com to stay up to date with this issue  We will post again when the updated versions are available.

Thanks for your patience, and thank you to those of you who took the time to contact us to report this issue.

Posted in App Updates, Bugs and Outages, iPhone Apps | No Comments »

Twitter views are down…

Friday, November 5th, 2010

The twitter provided widgets that we use in all of our iPhone apps are currently down.  We are aware of this issue and are investigating to see if there is any kind of workaround.

At this point, we do not have an ETA for when they will be back up.  Unfortunately, the problem is originating from either an outage or a change to the widget mechanism on Twitter’s side.  We have contacted twitter support and will hopefully have an update for you soon.

Thank you for your patience.  Please check the developer blog view in any of our apps frequently for updates on resolution of this outage.

Posted in Bugs and Outages, iPhone Apps | No Comments »

YouTube still having problems….

Thursday, August 12th, 2010

Some of you have noticed that the latest video from PhillyD (on his sxephil channel), and the latest two videos from StirFryTV are still not playable.  This appears to be an issue with YouTube processing.  Shane Dawson’s latest video is also still not playable after several days (it was posted last Saturday).

We have tried several times to contact YouTube and have received no response.  The moment we do, we’ll let you know when to expect resolution.

Again – this is *not* a problem with our apps nor our app framework, this is an issue with YouTube.  You would also notice that these videos are not playable on m.youtube.com.  Assuming YouTube resolves the issues with these videos, they will be available as soon as the problem is resolved.

Let’s hope YouTube fixes this issue soon.

Posted in Bugs and Outages, iPhone Apps, YouTube | No Comments »

Twitter view is not working?

Friday, July 23rd, 2010

Hello everyone!  We just wanted to inform you that we are currently experiencing difficulty with the twitter view we use in our apps.  We have contacted twitter to report the issue and hope to have resolution soon.

Please check back for updates.  We’ll post them as soon as we hear something in a positive direction.

Posted in Bugs and Outages, Uncategorized | No Comments »

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